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Warranty & Return

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WARRANTY & RETURN

Dropshipzone generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with an extended warranty for your peace of mind. Electronics products ( SKU starts with V28-) come with a 3-month warranty. Please refer to the product listing for the warranty period.

 

Warranty Claims:

ALL Claims need to be sent to us via email. To prevent unnecessary claim delays, we ask that the following is included in the initial claim email:

 

Faulty or Damaged in Transit Products:

 

Missing or Damaged Parts under 12-month warranty:

 

Delivery Delays:

For any delivery delays please note that we always need to lodge an enquiry with our courier partner for investigation which can take up to 2 working days. If there is no update in 2 working days we will provide a resolution inform of a replacement or a refund. For delivery time frame please visit the link below –

https://www.buyerwish.com.au/shipping-guide/

NOTE: Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

 

Returns and Refund Procedure:

Refund will be back at the original way. Paid by PayPal- refund back to PayPal; paid by credit, refund back to credit. In all cases, please email us and we will advise if the product needs to be returned.

NOTE: We cannot refund to a different PayPal account or Credit card.

 

Change of Mind:

Recalls: